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Laser Cleaning and Restoration OC

Terms of Service

Laser Cleaning & Restoration OC
Last updated: August 24, 2026

These Terms of Service ("Terms") govern your use of our website and your engagement of Laser Cleaning & Restoration OC ("Company," "we," "us") for commercial kitchen laser cleaning and restoration services. If you sign a Program Agreement with us, that Agreement is the controlling contract for your services; these Terms fill in general rules for our website and business relationship and should be read alongside it.

1. Terms

  1.  Acceptance of Terms

    1. By using our website, requesting a quote, or signing a Program Agreement, you agree to these Terms.

  2.  Our Services

    1. We provide eco-friendly laser cleaning and restoration services for commercial kitchen equipment, designed to remove baked-on grease, carbon, oxidation, and food residue and to help operators maintain cleanliness consistent with the FDA Food Code (§§ 4-601.11(B), 4-602.13) and the California Retail Food Code (Cal. Health & Safety Code § 114115). Services are offered on a recurring subscription basis (Basic, Essential, Standard, Priority, and Heavy Duty Packages) under 12-Month, 6-Month, or Month-to-Month terms, as described in our current pricing information and each client's signed Program Agreement.

  3.  Who Can Use Our Services

    1. Our subscription Programs are intended for commercial businesses (restaurants, catering operations, and similar commercial kitchens) — not individual consumers purchasing for personal or household use.

  4.  Pricing, Billing & Autopay

    1. Current package pricing, Prepay options, and referral discounts are described on our pricing pages and in each client's Exhibit A. Recurring billing, automatic renewal, and cancellation mechanics are described in our Autopay & Automatic Renewal Disclosure, Cancellation Policy, and Refund Policy, all of which are incorporated into these Terms by reference.

  5.  Scheduling & Site Access

    1. To allow us to safely and effectively perform services, you agree to provide safe, unobstructed access to equipment and work areas; disclose known defects or repair history in advance; remove or protect food product and valuables from the work area; and otherwise cooperate as described in your signed Program Agreement. Visits may be rescheduled with at least 24 hours' notice.

  6.  Assumption of Risk; No Liability for Property Damage

    1. Equipment and surfaces we service are provided to us "as-is." Laser cleaning may reveal or interact with pre-existing wear, rust, corrosion, coating degradation, or other latent conditions we did not create. To the maximum extent permitted by law, we are not liable for loss of or damage to your equipment, fixtures, flooring, walls, property, or surrounding premises arising from or related to our services, including damage resulting from pre-existing conditions of the equipment. This limitation does not apply to damage finally determined by a court or arbitrator to have been directly caused by our gross negligence or willful misconduct. Neither party is liable for indirect, incidental, special, consequential, or punitive damages, including lost profits or business interruption. Our total liability is capped at the fees you paid us in the three (3) months before the event giving rise to a claim. The complete version of these terms is set out in Section 8 of your signed Program Agreement, which controls if there is any conflict.

  7.  Referral Discount Program

    1. Enrolled clients can earn an increasing discount on their own Monthly Fee by referring new clients who sign and complete their first paid month, up to a maximum of 25% (12-Month Programs) or 20% (6-Month Programs). Full program terms are set out in Section 6 of the Program Agreement and may be modified or discontinued prospectively at our discretion.

  8.  Marketing & Photo Release

    1. We may photograph before/after results of our work for marketing purposes. You may opt out of this at signing, as reflected in your Program Agreement.

  9.  Confidentiality

    1. Non-public information shared between us in connection with your Program — including pricing, service methods, and business information — is treated as confidential under Section 10 of the Program Agreement and survives for three (3) years after your Program ends.

  10.  Termination

    1. Either party may terminate the underlying Program Agreement as described in Section 9 of that Agreement, including for cause on material breach. See our Cancellation Policy for client-initiated cancellation steps.

  11.  Independent Contractor; Insurance; Force Majeure

    1. We perform services as an independent contractor, not as your employee or agent. You're encouraged to maintain your own property and business-interruption insurance. Neither party is liable for delays or failures caused by events beyond its reasonable control (e.g., severe weather, natural disaster).

  12.  Governing Law & Dispute Resolution

    1. These Terms and any Program Agreement are governed by California law. Any dispute will be resolved in the state or federal courts located in Orange County, California, and the prevailing party in any dispute may recover its reasonable attorneys' fees.

  13.  Changes to These Terms

    1. We may update these Terms from time to time. Material changes affecting active clients will be communicated in writing, consistent with our renewal and pricing notice practices described in our Autopay & Automatic Renewal Disclosure.

2. Autopay & Automatic Renewal Disclosure

  1. Laser Cleaning & Restoration OC

    Last updated: August 24, 2026

    1. We provide this disclosure in the spirit of California's Automatic Renewal Law (Cal. Bus. & Prof. Code §§ 17600–17606, as amended by AB 2863) so that every client understands exactly how our recurring billing and automatic renewal work before they sign up — regardless of whether the law's consumer-purchase provisions technically apply to our business-to-business Programs.

  2.  Your Program Continues Until You Cancel

    1. When you enroll in a 12-Month or 6-Month subscription Program, your Program automatically continues on a month-to-month basis after your Initial Term ends, at the then-current Month-to-Month rate for your Package, unless you cancel. It does not automatically stop on its own at the end of the Initial Term.

  3.  Current Pricing & Renewal Terms

    1. Package

      1. 12-Month Rate

      2. 6-Month Rate

      3. Month-to-Month Rate (renewal)

    2. Basic

      1. $350/mo

      2. $473/mo

      3. $508/mo

    3. Essential

      1. $549/mo

      2. $741/mo

      3. $796/mo

    4. Standard

      1. $999/mo

      2. $1,349/mo

      3. $1,449/mo

    5. Priority

      1. $1,950/mo

      2. $2,633/mo

      3. $2,828/mo

    6. Heavy Duty

      1. $2,500/mo

      2. $3,375/mo

      3. $3,625/mo

    • The Month-to-Month rate in the table above is the rate you will be billed once your Initial Term ends and your Program renews automatically. We'll always confirm your specific Package and rate in your signed Exhibit A.

  4.  How Charges Work

    1. By signing your Program Agreement and the Autopay Authorization in Exhibit B, you authorize us to automatically charge your card or bank account on file each month, on the same calendar day as your Effective Date (your "Billing Date"), for your Monthly Fee — or, if you chose our Prepay Option, a single upfront charge for your full term. No separate authorization is required for each individual monthly charge. If a scheduled charge fails, we'll notify you and give you five (5) calendar days to resolve it before a late fee applies.

  5.  Notice Before Price Changes

    1. Your Monthly Fee is fixed for the Initial Term you selected. If your rate changes upon renewal or a term extension, we will give you at least thirty (30) days' written notice before the new rate takes effect, so you have time to decide whether to continue or cancel.

  6.  Your Right to Cancel — Easy Cancellation

    1. You can cancel your Autopay and/or your Program at any time using the same method you used to sign up, or by phone at (714) 752-6907 or email at sales@LaserCleaningAndRestorationOC.com. We will not make cancellation harder than sign-up, and we will process cancellation requests promptly. For full timing details (notice periods, Early Termination Fees during an Initial Term, etc.), see our Cancellation Policy.

  7.  Notice of Material Changes

    1. If we make a material change to your automatic renewal terms (for example, a rate change beyond what's disclosed above), we will provide clear, written notice you can keep, along with a reminder of how to cancel, before the change takes effect.

  8.  This Disclosure Is Your Retainable Acknowledgment

    1. This page, together with your signed Program Agreement and Exhibit A/Exhibit B, serves as your written acknowledgment of the automatic renewal terms, the cancellation policy, and how to cancel — provided in a form you can save or print for your own records.

3. Refund Policy

  1. Laser Cleaning & Restoration OC

    Last updated: August 24, 2026

    1. This Refund Policy explains when payments made for our commercial kitchen laser cleaning and restoration subscription Programs are eligible for a refund. It supplements, and does not replace, the Program Agreement and Exhibits A and B signed by each client (the "Agreement"). If anything here conflicts with your signed Agreement, your signed Agreement controls.

  2.  General Rule: Services Already Performed Are Non-Refundable

    1. Because each Monthly Fee corresponds to laser cleaning visits scheduled or already completed for that billing period, fees for service months already completed are non-refundable. This applies whether you are billed through Monthly Autopay or the Prepay Lump-Sum option described below.

  3.  Monthly Autopay Clients

    1. If you are billed through Monthly Autopay and cancel before the end of your selected 12-Month or 6-Month Initial Term, no refund is issued for months already billed and completed. Depending on the timing of your cancellation, an Early Termination Fee may also apply — see our Cancellation Policy for how that fee is calculated.

  4.  Prepay (Lump-Sum) Clients

    1. If you paid for your Initial Term upfront under our Prepay Option ("Pay 10, Get 12" for 12-Month Programs, or "Pay 5, Get 6" for 6-Month Programs), and you cancel before the end of your Initial Term, we will refund the unused portion of your prepaid amount, calculated as:

    2. Refund = Prepaid Amount − (Month-to-Month rate for your Package × number of months of service already completed)

    3. This recalculates your completed months at the standard Month-to-Month rate (rather than your discounted prepaid rate), since the prepay discount was conditioned on completing the full term. If this calculation results in a negative number — meaning the value of service you already received exceeds what you prepaid — you will owe the difference rather than receive a refund, consistent with the Early Termination Fee structure in your Agreement.

    4. Example: A Standard Package client prepays $9,990 for a 12-Month Program and cancels after 4 completed months. Refund = $9,990 − ($1,449 × 4) = $9,990 − $5,796 = $4,194 refunded.

  5.  Initial Deep Restoration (One-Time Service)

    1. The optional one-time "Stage 1" deep restoration is billed separately from your monthly subscription. It is non-refundable once the visit has been performed. If you cancel before the visit takes place, any deposit collected for it will be refunded in full.

  6.  Failed, Disputed, or Duplicate Charges

    1. If you believe you were charged in error — including a duplicate charge, a charge after you canceled, or a charge that doesn't match your selected Package — contact us immediately using the information below. We will investigate and issue a corrective refund or credit within a reasonable time if an error is confirmed.

  7.  How to Request a Refund

    1. Email or call us with your business name, service address, and the reason for your request. Approved refunds are typically issued to your original payment method within 5–10 business days.

  8.  No Satisfaction Guarantee on Underlying Equipment Condition

    1. Refunds under this policy relate only to fees paid for our services. As set out in your signed Agreement, we do not assume responsibility for the pre-existing condition of your equipment, and this Refund Policy does not create any liability for property damage beyond what is expressly stated in your Agreement.

4. Cancellation Policy

  • Laser Cleaning & Restoration OC
    Last updated: August 24, 2026

  • This page explains how to cancel your subscription Program, your Autopay authorization, or a single scheduled visit. It works together with your signed Program Agreement and Exhibit B (Autopay Authorization) — if there's ever a conflict, your signed Agreement controls.

  • 1. How to Cancel

  • You may cancel by:

  • Phone: (714) 752-6907

  • Email: sales@LaserCleaningAndRestorationOC.com

  • Consistent with California's Automatic Renewal Law, you may cancel using the same method you used to sign up, or any method listed above. We will confirm your cancellation in writing (email) so you have a retainable record, and we will act on cancellation requests promptly.

  • 2. Canceling Monthly Autopay

  • To stop your next recurring charge, notify us at least ten (10) calendar days before your next Billing Date (the recurring monthly charge date set out in Exhibit B). Canceling Autopay does not, by itself, cancel your underlying Program — if you're still inside your Initial Term, see Section 3 below. If you're past your Initial Term, canceling Autopay and canceling your Program happen together (Section 4).

  • 3. Canceling During Your 12-Month or 6-Month Initial Term

  • Your 12-Month and 6-Month rates reflect a discount given in exchange for committing to the full term. If you cancel before your Initial Term ends for any reason other than our uncured material breach of the Agreement:

  • Monthly Autopay clients owe an Early Termination Fee equal to the difference between the Month-to-Month rate and your discounted rate, for each month of service already completed.

  • Prepay Lump-Sum clients receive a refund adjustment calculated the same way — see our Refund Policy for the formula and a worked example.

  • This isn't a penalty — it's a good-faith recapture of the discount you received in exchange for the term commitment, calculated using the same rates in your Agreement.

  • 4. Canceling After Your Initial Term (Month-to-Month)

  • Once your Initial Term ends, your Program automatically continues month-to-month at the then-current Month-to-Month rate for your Package, unless you cancel. After your Initial Term, either you or we may cancel for convenience with thirty (30) days' written notice — no Early Termination Fee applies at this stage.

  • 5. Canceling a Prepay Lump-Sum Plan

  • If you paid upfront under our Prepay Option, follow the same notice steps in Section 1. Because you've already paid for your term, cancellation triggers a refund calculation rather than a stop to future charges — see our Refund Policy.

  • 6. Rescheduling or Canceling a Single Visit

  • Individual visits can be rescheduled with at least 24 hours' notice. Canceling a visit with less than 24 hours' notice may be treated as a completed visit for that billing period, consistent with our normal scheduling terms.

  • 7. What Happens After You Cancel

  • You remain responsible for fees accrued through your cancellation date and, if applicable, any Early Termination Fee. Confidentiality and dispute-resolution terms in your Agreement continue to apply even after cancellation.

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